Last updated: 5 August 2026
These terms form the agreement between you and Passionate LLC. By subscribing to or using CallJanice, you accept them. If you are agreeing on behalf of a company, you confirm you are authorised to do so.
CallJanice provides an AI voice receptionist (“Janice”) that answers inbound calls to a phone number associated with your account, speaks with callers, captures their details, and produces a transcript and summary in your dashboard. Features may change or improve over time.
Give accurate details and keep them current. You are responsible for activity under your account and for keeping your password secure. Tell us promptly at [email protected] if you believe it has been compromised.
New subscribers may be offered a free trial. Unless you cancel before it ends, the subscription continues automatically and the plan fee is charged to your payment method. You may cancel at any point during the trial at no cost. Free trials are limited to one per business. On the current plan the free trial is 14 days: a card is taken at signup and the first charge is on day 15. If CallJanice does not capture at least one booking in your first 14 days, we extend your free trial by another 14 days.
You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period, and you keep access until then. Because the service is supplied continuously, fees already paid are not refunded on a pro-rata basis, except where the law requires it or where we have clearly failed to supply the service. If you believe you have been billed in error, contact us and we will look into it.
This is the most important section, because Janice speaks to your callers on your behalf.
You agree to indemnify CallJanice against claims arising from your failure to meet these responsibilities.
You must not use CallJanice to break the law, to harass or defraud anyone, for emergency services or any situation where failure could cause injury or serious loss, to impersonate a real person, to handle payment card data or protected health information over the phone, or to resell the service without our written agreement.
Numbers we supply are provided through our telecoms partner and are licensed to you for the life of the subscription rather than sold. Where the law allows, you may port a number away when you leave, and we will not unreasonably obstruct a valid porting request. Numbers may be reclaimed after prolonged non-payment or account closure.
Janice is an AI system. It will sometimes mishear, misunderstand, capture a detail incorrectly, or fail to handle a call the way a person would. CallJanice does not guarantee that every call will be answered, that captured details will be accurate, or that any call will result in a booking. The service depends on telephone networks and third-party AI providers that we do not control.
Treat Janice as an assistant whose output should be checked, not as a guaranteed record. Do not rely on it as the sole record for anything safety-critical, legally significant or financially material. We aim for high availability but do not promise uninterrupted service, and we may carry out maintenance.
We rely on providers including ElevenLabs, Telnyx, Stripe, Google and Microsoft. Their failures or changes may affect the service. We are not liable for outages caused by them, though we will make reasonable efforts to restore service.
Where Janice handles enquiries sent through WhatsApp, we use the WhatsApp Business Platform provided by Meta. Your use of that channel is also subject to Meta’s and WhatsApp’s own terms and policies, and we are not responsible for their availability or for changes they make to those services. Information received through Meta’s platforms is handled as described in our Privacy Policy, and is never used for advertising or sold to third parties.
Our website uses analytics and advertising tools from Google and Microsoft. How they are used, and how to opt out, is set out in our Privacy Policy. These tools apply to website browsing only — they are never used inside phone calls or WhatsApp conversations.
Your call records, transcripts and business information remain yours. You grant us the licence needed to host and process them in order to provide the service, as described in our Privacy Policy. The CallJanice software, brand, and the Janice voice and persona remain ours, and nothing here transfers ownership of them to you. You may export your call data while your subscription is active.
To the maximum extent the law allows, CallJanice is not liable for indirect, incidental or consequential loss, including lost profits, lost business or missed opportunities arising from a call that was mishandled, missed or inaccurately recorded. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded, such as for fraud, or for death or personal injury caused by negligence. The service is otherwise provided “as is”.
You may cancel at any time. We may suspend or terminate an account for non-payment, breach of these terms, or unlawful use — with notice where it is reasonable to give it. On termination your access ends and your data is deleted in line with the retention periods in our Privacy Policy, so export anything you need first.
We may update these terms. For material changes we will give at least 30 days’ notice by email or in the dashboard. Continuing to use the service after they take effect means you accept them. If you do not, you may cancel.
These terms are governed by the laws of the State of Wyoming, and the courts of Wyoming have exclusive jurisdiction, without regard to conflict-of-law rules.
Passionate LLC — [email protected]
See also our Privacy Policy.
